The following Terms & Conditions apply to Ettinger website and services. Before using www.ettinger.co.uk, please make sure you have read these Terms & Conditions.

These Terms & Conditions were updated on 24 May 2018.

This website is owned and managed by G. Ettinger Ltd (“Ettinger”, “we”, “us”, “our”). Additionally, the website is maintained and developed by third-party website developers Bluetel Solutions Ltd. These Terms & Conditions will be reviewed regularly to make sure they are up to date. When any changes to these Terms & Conditions are made, our newsletter subscribers will be notified by email. As a user of our website (“you”, “your”, “customer”, “user”), we encourage you to check this page regularly, to make sure you are up to date with the changes.

Trademarks & intellectual property
Using our website
Content on our website
Your account
Security
Terms of sale
Sales Assistance
Governing Law

TRADEMARKS & INTELLECTUAL PROPERTY

G. Ettinger Ltd is a UK registered company

Company registration number: 336 826
VAT registration number: 23 88 99 006

Registered address:
G. Ettinger Ltd
215 Putney Bridge Road
London 
SW15 2NY
UK

All content, such as images, logos, videos, texts, product designs, patents and suchlike depicted on this website are owned by Ettinger or licensed to us, and protected by international and UK copyright and intellectual property laws. Ettinger is the sole owner of the Ettinger and Ettinger London names, the logo and monogram mark. Our trademarks have been registered and are in use in more than one country.

You are not allowed to copy, reproduce or modify the contents of this website or any of Ettinger’s registered trademarks and patents without prior written consent.

USING OUR WEBSITE

The purpose of this website is to present our company, its background, its products and services. We also provide an online shop, where customers can buy a range of Ettinger products to be delivered nationally and internationally.

By using our website and registering an account with us you agree to:
1. Provide correct, accurate and up to date information;
2. Comply with our Terms & Conditions and agree to our Cookies Policy;
3. You will not edit, change, disassemble, alter or tamper with any part of this website;
4. You will not use the website in any way that damages or interrupts the website;
5. You will not attempt to access the website’s security measures;
6. You will not transfer files that contain viruses, malware and harmful programmes;
7. You will not email or otherwise disseminate any content that is obscene, offensive, threatening, abusive, defamatory or otherwise inappropriate.

When becoming aware of any breach, Ettinger reserves the right to suspend, restrict or terminate your access to the Ettinger website, close customer accounts and cancel orders at any time without notice. We can also take any other action against you if we consider it appropriate to defend our rights or those of any other person.

Our website contains links to other websites operated by third parties not affiliated to us. Although we do our best to make sure that all third-party websites linked to us are as relevant and trustworthy as possible, we cannot control third-party websites and therefore cannot be held responsible for their contents.

Although we endeavour to make sure the website performs to its best ability, we cannot guarantee this website is continuously available and free of faults, and do not accept any liability for any errors on the website. We may suspend the website without notice at any time if we feel this is necessary to perform upgrades, carry out maintenance tasks or for any other valid reasons.

Moreover, because this website is accessible from many parts of the world, it is in your interest to ensure that viewing the content on this website or using our services does not infringe local laws.

CONTENT ON OUR WEBSITE

Although we endeavour to give as accurate and complete descriptions as possible of the products sold on this website, we cannot guarantee there are no minor errors in the descriptions.

Moreover, we have taken as many product pictures as possible, from different angles, to show you as many product features as possible and to help you choose the right item to purchase. However, due to different screen resolutions and the complexity of some colours and photography angles, we cannot guarantee that what you see on screen will always accurately reflect the actual item.

If you are not satisfied with the item that you have received, please see our Returns & Exchanges.

YOUR ACCOUNT

Once you have placed an order with us, you will be invited to open an account and join the Ettinger Club. Registering for the Ettinger Club is not mandatory and will not affect the way your order will be processed. However, becoming a Member will enable you to track your present and past orders, facilitate returns and will give you special privileges reserved to Ettinger Club Members only. 

On registration, you will be asked to provide a password. Your email address will be used as your login. It is your responsibility to keep your password safe. Should you lose or forget your password, please contact us on register@ettinger.co.uk.

You can use your account to update your personal details at any time. Please note that, for security reasons, we will not store any credit/debit card details linked to your account.

Please bear in mind, you are responsible for maintaining the confidentiality of your account and for all activities carried out under your account. Ettinger will not be held liable for any activity carried out by someone else under your account, unless it is clearly due to our negligence. If you suspect someone else may have accessed your account, please get in touch with us immediately.

You can ask us to close your account at any time on register@ettinger.co.uk.

Please note, joining the Ettinger Club will not register you to receive our newsletters. This is done separately and any visitor to the website can register to receive our newsletter on www.ettinger.co.uk/newsletter.

SECURITY

Online security is paramount in developing confidence between you and us. We have implemented secure transaction procedures for all your online payments, using Secure Socket Layer (SSL) technology and through our payment provider, Sage Pay, own fraud screening systems. Please note, if you place your order online on our website, all payment card information is securely processed by Sage Pay and no card data is held by us. A padlock symbol should appear in your browser window when you are in a secure environment.

TERMS OF SALE

Prices
All prices shown on our website are either in UK Pounds Sterling (£, GBP), Euros (€, EUR) or US Dollars ($, USD). Variations in price may occur, due to variations in currency exchange rates or variations in the cost of materials (notably for items containing gold and silver). The price shown at the time of purchase will prevail, unless an obvious pricing error has been made, in which case the situation will be reviewed with the customer on a case by case basis.
Prices do not include delivery costs. A single delivery cost will be added to your order regardless of the number of items in the order and based on the delivery country selected.

Duties & Taxes
We aim to deliver all parcels Delivered Duty Paid (DDP), which means we will pay any import duty costs on your behalf as well as further administrative clearance charges. Nevertheless, the parcel’s recipient may still be required to assist with any customs clearance procedures and our carrier or the local customs office will get in touch directly with the parcel’s recipient to do so. Any further costs beyond normal import duty clearance imposed by local customs and/or tax authorities must be covered by the recipient.  

Purchase of Products
By placing an order with Ettinger, you offer to enter into a sales contract with us. After placing your order online, over the phone or by email, you will receive a confirmation email, acknowledging that we have received your order. This does not mean your order has been accepted. Your order will be accepted when you receive the confirmation of the order dispatch. This contract is not transferable and you may not dispose any of your obligations under it at any time without prior written consent.
It is important you enter the correct billing address details when placing an order. If you are not able to enter the correct billing address details, your payment may be held by the payment security gateway we use for security reasons, until we are able to accept or decline the payment manually. This may delay the delivery of your order or your order may be cancelled.  
By placing an order with us, you warrant that you are legally capable of entering into binding contracts and you are at least 13 years old.
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 14 days of the product being delivered to you. In this case, you must return the product to us unused, undamaged and in its original packaging at your own cost, unless stated otherwise. Once the returned product has been received by our Customer Service department and we are satisfied with the returned product(s) condition, you will be fully refunded for the product, excluding the delivery cost.

Delivery
All orders will be sent to delivery addresses provided at the time of order, unless requested otherwise prior to dispatch of the order. If the delivery address provided is incorrect or incomplete, you must notify us of it as soon as possible. We cannot be held liable for any orders delivered to addresses that have been provided incorrectly. 
Please note, all our orders need to be signed for and therefore we will not deliver to PO Boxes.
On our website we have given the estimated delivery times for different locations around the world. Please note, these delivery times are estimates only, as the delivery times differ depending on the country, how rural the delivery area is and how long it takes for the customs to process the parcel.

Pre-Ordering
Prior to new collection launches, we may invite you to pre-order products as an exclusive opportunity to purchase these goods before they are generally available in our web shop, our showroom and by any of our stockists.
If you register with us to pre-order, we will not take the payment in advance and you can cancel the order at any time before the order has been dispatched. If the items are available to be dispatched at the time of pre-order, these Terms & Conditions apply.
For more information on purchasing, please see Purchasing & Payments.

SALES ASSISTANCE

Should you like some help in choosing an item or to get more information on delivery and personalisation services, please contact our Client Services Team using one of the following methods during normal UK office hours (Monday to Friday, 9am to 5.30pm, except Bank and Christmas Holidays).

Telephone: +44 (0)20 8877 1616

Email: clientservices@ettinger.co.uk

Post:   
Client Services
Ettinger London
215 Putney Bridge Road
London, SW15 2NY
United Kingdom

GOVERNING LAW

These Terms & Conditions, and all transactions relating to this website are governed by English Law. Any disputes in relation with this website will be resolved in the Courts of England or Wales.

You are required to check, before using this website or our services, that you comply fully with your local laws and regulations. You must not use this website if doing so would breach such local laws and regulations.


IF YOU WISH TO CONTACT OUR CLIENT SERVICES TEAM THEN PLEASE DO NOT HESITATE TO GET IN TOUCH:
 
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