Information about purchasing and payments
To purchase a product, simply navigate to the ‘ADD TO CART’ button, found on the product page. Continue browsing or access your shopping bag (basket) to check out. You can access your shopping bag at any time by clicking on the shopping bag icon, located on the top right-hand corner of every page.
You can log in to your account at any time by clicking on the link on the top right-hand corner of every page. This will automatically load your personal details and facilitate your checkout.
To check out, simply go to your shopping bag then follow the guidelines on each page to review your selected items. Ensure you set the billing and delivery details correctly and safely proceed to payment using our secure e-commerce gateway provided by our trusted partners Global-e.
Once your payment has been authorised and verified by your bank, you will get an order confirmation from us via email. Please note that our website domain is hosted in the UK and so paying through our website can be viewed as an international transaction, which many non-UK banks can block if they are not made aware of your “foreign” purchase. We therefore strongly recommend you warn your bank before any foreign transaction, as you would before travelling abroad.
Once we have received your order and payment confirmation, we will endeavour to process your order within 24 working hours. These exclude weekends and any UK legal holidays, plus any company holidays (such as the period between Christmas and the New Year). Company holidays will be announced several weeks in advance; however UK legal holidays will not be announced by us as these can be viewed on various public sources.
We will dispatch your goods once we have ascertained that all product, billing and shipping details are in due form. Should there be any issues with one or more aspects of your order (for example an item may be out of stock or may require a longer delivery time), we will contact you as soon as possible. Should either you or we decide to cancel the order, for any reason, before it is dispatched, the other party will not hold the first party liable for any inconveniences caused.
It is only once your order has been dispatched that the sale is deemed to be fully accepted and a sale contract is formed, based on our London (UK) address. On occasion you have ordered items requiring personalisation or specific manufacturing needs, the contract is deemed valid once the work has started. We will send you a dispatch or manufacturing confirmation note by email to notify you and provide any invoices and tracking details we may have.
With the help of our partners, Global-e, we can accept most payments methods around the world, including Visa, MasterCard, American Express, Klarna, PayPal, ApplePay, Amazon Pay, Sofort, AliPay and many others on www.ettinger.co.uk. We do not store nor have access to your full card number.
Online security is paramount to developing confidence between the merchant and the customer. We have implemented secure transaction procedures for all online payments on our website with the help of our partners Global-e. A padlock symbol should appear in your browser window when you are in a secure environment.
At checkout, please make sure you enter the correct billing address to match your payment card. If the billing address does not match the payment card, our fraud screening system may flag the payment as fraudulent and your order may be delayed or cancelled.
IF YOU WISH TO CONTACT OUR CUSTOMER SERVICES TEAM THEN PLEASE DO NOT HESITATE TO GET IN TOUCH: