Information about purchasing and payments

Purchasing

To purchase a product, simply click on the appropriate button to add it to your shopping bag, then continue browsing or access your shopping bag (basket) to check out. You can access your shopping bag at any time by clicking on the link in the top right-hand corner of every page.

You can log in to your account at any time by clicking on the link in the top right-hand corner of every page. This will automatically load your personal details and facilitate your checkout.

To check out, simply go to your shopping bag then follow the guidelines on each new page to review your selected items, access your account if necessary, set the billing and delivery details and finally pay for the item(s) in our secure e-commerce gateway (SagePay).

Once your payment has been authorised by your bank, you will get a payment confirmation note from us by email. Please note that our website is hosted in the UK and so paying through our website can be viewed as an international transaction, which many non-UK banks can block if they are not made aware of your “foreign” purchase. We therefore strongly recommend you warn your bank before any foreign transaction, as you would before travelling abroad.

Once we have received your order and the payment confirmation, we will endeavour to process your order within 24 working hours. These exclude weekends and any UK legal holidays, plus any company holidays (for example between Christmas and the New Year). Company holidays will be announced several weeks in advance; however UK legal holidays will not be announced by us as these can be viewed on various public sources.

We will despatch your goods once we have ascertained that all product, billing and shipping details are in due form. Should there be any problem with one or more aspects of your order (for example an item may be out of stock or may require longer delivery time), we will contact you as soon as possible. Should either you or we decide to cancel the order, for any reason, before it is despatched, the other party will not hold the first party liable for any inconveniences caused.

It is only once your order has been despatched that the sale is deemed to be fully accepted and a sale contract is formed, based on our London (UK) address, unless you have ordered items requiring personalisation or specific manufacturing needs, in which case the contract is deemed valid once the work has started. We will send you a despatch or manufacturing confirmation note by email to notify you and provide any invoices and tracking details we may have.

Secure Payments

We currently accept most major credit/debit cards in our secure payment gateway, including Visa, MasterCard and American Express on www.ettinger.co.uk. We do not store nor have access to your full card number.

Online security is paramount to developing confidence between you and us. We have implemented secure transaction procedures for all online payments on our website, using Secure Socket Layer (SSL) technology, and through our e-merchant gateway’s (SagePay) own fraud screening systems. A padlock symbol should appear in your browser window when you are in a secure environment.

At checkout, please make sure you enter the correct billing address matching your payment card. If the billing address does not match the payment card, our fraud screening system may flag the payment up as fraud and your order may be delayed or cancelled. 


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