Please find below all the information about last order dates and holiday closure times to ensure you receive your special gifts in time. 

There is little better than witnessing the joy of family members and friends when they open their special parcel from you. After all, Christmas is about giving! Even though sometimes it may not be easy to find the ideal gift, we will do all we can to help you along the way, with a wide choice of gifts, all stunning in their own right, and a quick delivery service.

This year is a little different from previous years but we will keep delivering orders using our fast and safe DHL Express delivery. However, there may be slight delays with orders so please do allow enough time for your gift to arrive. Unfortunately our showroom will stay closed for the remainder of this year and we will not accept any walk-ins or bookings for appointment. 


Our web sales office will be closed from 2pm on Tuesday 22nd December 2020 inclusive and we will reopen on Monday 4th January 2021 at 8am. Any email requests or orders received in that period will be dealt with upon our return on 4th January 2021.

To make sure you get all your gifts, please note below when you should be ordering in time for Christmas.

21st December 2020 by 12pm
For personalised flasks - 14th December 2020
For personalised bags - 30th November 2020

18th December 2020 by 12pm GMT
For personalised flasks - 10th December 2020
For personalised bags - 30th November 2020

For all other countries
14th December 2020 by 12pm GMT
For personalised flasks - 7th December 2020
For personalised bags - 23rd November 2020

Unfortunately due to ongoing Coronavirus pandemic we do not accept any appointments or walk-ins at our Ettinger Head Office. 
For all other last minute orders please visit retailers near you that stock Ettinger items, click here to view all the stores.

Our dispatch team are working until early afternoon on Tuesday 22nd December, any orders placed on Tuesday 22nd December by 1pm will be shipped. Because DHL will not be delivering from 24th December (inclusive), all orders shipped on the 22nd December will be delivered on 27th December or from 4th January. If you wish to receive your order before Christmas, please see the information listed above. We cannot guarantee delivery before Christmas for orders placed after the dates noted above. Once your order has been dispatched, you will receive a tracking number with DHL. Our customer services team will not be available between 22nd December and 4th January so please contact DHL at 0844 248 0844 for any delivery issues during the holiday period.

Extended Holiday Returns Policy 

Returns for items purchased online as gifts from 23rd November will be accepted until Monday 11th January 2021. Please read our returns policy below as these do still apply for holiday returns. 

Read our full returns policy here