Please find below all the information about last order dates and holiday closure times to ensure you receive your special gifts in time. 

There is little better than witnessing the joy of family members and friends when they open their special parcel from you. After all, Christmas is about giving! Even though sometimes it may not be easy to find the ideal gift, we will do all we can to help you along the way, with a wide choice of gifts, all stunning in their own right, and a quick delivery service.

We will keep delivering orders using our fast and safe DHL Express delivery, but please note there may be slight delays with orders during the busy Christmas period. We strongly recommend placing your orders as early as possible to avoid disappointment.  


Our web sales office will be closed from 12pm on Wednesday 22nd December 2021 and we will reopen on Tuesday 4th January 2022 at 8am. Any email requests or orders received in that period will be dealt with upon our return on 4th January 2022.

To make sure you get all your gifts, please note below when you should be ordering in time for Christmas.

21st December 2021 by 12pm
For personalised flasks - 14th December 2021
For personalised bags - 30th November 2021

17th December 2021 by 12pm GMT
For personalised flasks - 12th December 2021
For personalised bags - 26th November 2021

For all other countries
15th December 2021 by 12pm GMT
For personalised flasks - 8th December 2021
For personalised bags - 24th November 2021

Unfortunately due to ongoing Coronavirus pandemic we do not accept any appointments or walk-ins at our Ettinger Head Office. 
For all other last minute orders please visit retailers near you that stock Ettinger items, click here to view all the stores.

Our dispatch team are working until early afternoon on Wednesday 22nd December, any orders placed on Wednesday 22nd December by 12pm will be shipped. Because DHL will not be delivering from 24th December (inclusive), all orders shipped on the 22nd December will be delivered on 23rd December or from 28th December. If you wish to receive your order before Christmas, please see the information listed above. We cannot guarantee delivery before Christmas for orders placed after the dates noted above. Once your order has been dispatched, you will receive a tracking number with DHL. Our customer services team will not be available between 22nd December and 4th January so please contact DHL at 0844 248 0844 for any delivery issues during the holiday period.

Extended Holiday Returns Policy 

Returns for items purchased online as gifts from 22nd November will be accepted until Monday 10th January 2022. Please read our returns policy below as these do still apply for holiday returns. 

Read our full returns policy here