TERMS AND CONDITIONS
The following Terms & Conditions (“Terms”) apply to all of Ettinger’s (“Ettinger”, “us”, “we”, “our”) websites and affiliate programmes or services. Before using www.ettinger.co.uk or any other affiliate website, the user (“you”, “your”) must agree to all these Terms.
Trademarks, Intellectual Property & Links
G Ettinger Limited is a UK registered company.
Our Company Number is 336 826, our VAT registration number is 23 88 99 006 and our registered address is:
G Ettinger Ltd
215 Putney Bridge Road
London SW15 2NY
Unless stated otherwise, Ettinger is the sole owner or is a rightful user of all the contents and trademarks on this website. These include the Ettinger name and logo, Ettinger London and monogram mark. Our trademarks have been registered and are in use in more than one country.
All content of this Website is either the property of Ettinger, or is used under license by us and is protected by international and UK copyright and intellectual property laws. Notably, all pictures, images, logos, videos, texts, product designs, patents and suchlike depicted on this website are owned by or licensed to us.
You are not allowed to copy, reproduce or modify the contents of this website or of any of Ettinger’s registered trademarks and patents without prior written consent.
Our website may be linked to or from other websites operated by third parties not affiliated to us. Although we do our best to make sure that all third party websites linked to us are as relevant and trustworthy as possible, we cannot control third party websites and therefore cannot be held responsible for their contents.
Ettinger is committed to producing the highest level of service and privacy to its customers and conforms entirely to the UK’s Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and to the UK's Data Protection Act 1998.
We may collect some personal information that you submit voluntarily to us when registering with us. This information will be stocked and used with utmost care by us to provide your requested services. With your consent, your personal information may also be used for dedicated marketing and communications purposes. Your personal details will never be sold to third parties.
We may share your information with affiliated companies and/or business partners who provide contractual services on our behalf, for example our carrier who will deliver your orders. In these cases, we will only provide them with the information that they need to perform their functions and we require of them the highest level of service possible.
We may also collect and/or maintain some digital information on your navigation patterns and on your computer settings so as to enhance current and future visits. This type of information is collected via our tracking and statistics tools and via active cookies. Cookies enable us to maintain your shopping basket, for example, as well as remembering other details you submit during your visit, thereby enabling you to navigate freely around our website without having to re-enter details at a later stage, this can include forms, navigation patterns, recently viewed items, etc. Cookies also enable us to remember your shopping and/or navigation preferences between sessions so we can improve our personal service to you. Cookies are stored as a unique browser file specifically on your computer (or other device), they can only be decrypted by our website and do not contain any personal contact details to ensure further privacy. Please note that although you can disable cookies on your computer, doing so will prevent you from using some essential features on our website.
We do also use website analytics services as provided by Google, Inc. who issue their own cookies in order to provide us with aggregated website traffic information and these cookies do not contain personal contact details. The data generated through Google Analytics helps us to understand visitors’ viewing patterns and interactions which can then be used to enhance our website design and services.
Under exceptional circumstances, we may also be legally required to share your information with local authorities.
Should you wish to remove your personal details from our systems, please contact us by writing either to r e g i s t e r @ e t t i n g e r . c o . u k or to:
Customer Registration & Information Service
G Ettinger Ltd.
215 Putney Bridge Road
London SW15 2NY
To amend your personal details, please log into your personal account on our website or contact us at the above addresses.
To unsubscribe from e-mailing updates and newsletters, please click on the “Unsubscribe” link at the bottom of each e-mail, or contact us at the above address.
On-line security is paramount to developing confidence between you and us. We have implemented secure transaction procedures for all your on-line payments, using Secure Socket Layer (SSL) technology and through our e-merchant gateway’s (SagePay) own fraud screening systems. A padlock symbol should appear in your browser window when you are in a secure environment.
General Provisions & Content
These Terms create an agreement between you and us and determine the terms and conditions of use for this website and for the purchase of goods on this website.
The purpose of this website is to present our company, its background, its products and services. We also provide an on-line shop, where customers can buy a range of Ettinger products to be delivered nationally and internationally. Although we have endeavoured to make sure that all content is correct and up-to date, some minor errors may appear, for which we cannot be held responsible. Moreover, because this website is accessible from many parts of the world, it is in your interest to ensure that viewing the content of this website or using our services does not infringe local laws.
Customer Registration & Accounts
You do not have to register to view or purchase items from this website. However, we will ask for your full billing and delivery details. You must give us true, accurate and up to date information and you must agree to us using this information to deliver our services to you.
Once you have placed an order with us, you will be invited to open a personal account and join the “Ettinger Club”. Registering for the Ettinger Club is not mandatory and will not affect the way your order will be processed. However, becoming a Member will enable you to track present and past orders, facilitate returns and will give you special privileges reserved to Ettinger Club Members only. For more information on the Ettinger Club, please click here.
On registration, you will be asked to provide a password; your e-mail address will be used as your login. It is your responsibility to keep your password safe. Should you lose or forget your password, please advise us immediately on r e g i s t e r @ e t t i n g e r . c o . u k.
You can use your account to update your personal details at any time. Moreover, please note that, for security reasons, we will not store any credit/debit card details linked to your account.
Joining the Ettinger Club will not register you for receiving our newsletters. This is done separately and any visitor to the website can join our newsletter database.
Descriptions & Product Information
Although we endeavour to give as accurate and complete descriptions as possible of the products sold on this website, we cannot be held responsible for the minor errors that may occur.
Moreover, we have taken as many product pictures as possible, from different angles, to show you as many product features as possible and to help you choose the right item to purchase. However, due to different screen resolutions and the complexity of some colours and photography angles, we cannot guarantee that what you see on screen will accurately reflect the actual item.
In the event that you should not be satisfied with the item that you receive, please refer to our Returns Policy below.
Pricing & Tax
All prices shown on our website are either in UK Pounds Sterling (£, GBP), Euros (€, EUR) or US Dollars ($, USD). Variations in price may occur, due to variations in currency exchange rates or variations in the cost of materials (notably for items containing gold and silver). The price shown at the time of purchase will prevail, unless a gross pricing error has been made, in which case the situation will be reviewed with the customer on a case by case basis.
Prices do not include delivery costs. A single delivery cost will be added to your order regardless of the number of items in the order and based on the delivery country selected.
If you have selected a delivery country within the European Union (EU), then all product prices will include Value Added Tax (VAT) at the current UK rate, but exclude delivery. Please note that VAT is payable at the UK rate for any European Union (EU) resident buying through this website, except for those living in certain tax free zones (like the Channel Islands for example). If you have purchased items from within the EU but are eligible for a tax refund (for example some armed forces or diplomatic personnel), please contact us to discuss ways to obtain tax refund forms.
If you have selected a delivery country outside of the EU UK VAT does not apply, however all product prices shown are fully landed costs, with the flat rate shipping cost being added to the full order. We aim to ship all parcels Delivered Duty Paid (DDP), as per our shipping policy detailed below, which means we will pay any import duty costs on your behalf as well as any further clearance charges, at no extra cost to you. Nevertheless, the parcel’s recipient may still be required to assist with any customs clearance procedures and our carrier or the local customs office will get in touch directly with the parcel’s recipient to do so. We cannot be held responsible for any further costs imposed by local customs and/or tax authorities beyond normal import duty clearance costs.
To purchase a product, simply click on the appropriate button to add it to your shopping bag, then continue browsing or access your shopping bag (basket) to check out. You can access your shopping bag at any time by clicking on the link in the top right-hand corner of every page.
You can select your preferred country of delivery by clicking the link in the top left-hand corner of every page. This will ensure the most relevant pricing is shown on the website.
You can log in to your account at any time by clicking on the link in the top right-hand corner of every page. This will automatically load your personal details and facilitate your checkout.
To check out, simply go to your shopping bag then follow the guidelines on each new page to review your selected items, access your account if necessary, set the billing and delivery details and finally pay for the item(s) in our secure e-commerce gateway (SagePay).
We currently accept most major credit/debit cards in our secure payment gateway, including Visa, MasterCard and American Express. We do not store, nor have access to your full card number.
Once your payment has been authorised by your bank, you will get a payment confirmation note from us by e-mail. Please note that our website is hosted in the UK and so paying through our website can be viewed as an international transaction, which many non-UK banks can block if they are not made aware of your “foreign” purchase. We therefore strongly recommend you warn your bank before any foreign transaction, as you would before travelling abroad.
Once we have received your order and the payment confirmation, we will endeavour to process your order within 24 working hours. These exclude weekends and any UK legal holidays, plus any company holidays (for example between Christmas and the New Year). Company holidays will be announced several weeks in advance; however UK legal holidays will not be announced by us as these can be viewed on various public sources.
We will dispatch your goods once we have ascertained that all product, billing and shipping details are in due form. Should there be any problem with one or more aspects of your order (for example an item may be out of stock or may require longer delivery time), we will contact you as soon as possible. Should either you or we decide to cancel the order, for any reason, before it is despatched, the other party will not hold the first party liable for any inconveniences caused.
It is only once your order has been despatched that the sale is deemed to be fully accepted and a sale contract is formed, based on our London (UK) address, unless you have ordered items requiring personalisation or specific manufacturing needs, in which case the contract is deemed valid once the work has started. We will send you a despatch or manufacturing confirmation note by email to notify you and provide any invoices and tracking details we may have.
Should you like some help in choosing an item or to get more information on delivery and personalisation services, please contact Our Customer Assistants through one of the following:
- Telephone: you can call Us on +44 (0)20 8877 1616 for sales assistance and general enquiries during normal UK office hours (Monday to Friday, 9am to 5.30pm, except bank holidays)
- E-mail: you can also ask for sales advice and product details to c l i e n t s e r v i c e s @ e t t i n g e r . c o . u k
- Post: alternatively you can write to us at our Head Office:
Customer Registration & Information Service
G Ettinger Ltd.
215 Putney Bridge Road
London SW15 2NY
Packaging & Delivery
All our products are either wrapped in tissue and presented in a complimentary hand-made gift box or placed in a cloth dust bag. We then safely pack all your purchased items in a dispatch box or padded envelope, ready for delivery.
All our deliveries are made by our carrier, FedEx, using their UK Next Day service or International Priority service. Some international destinations can benefit from next business day delivery, provided that the order is cleared before 12noon (London, UK, time) on a business day, but most may need 2 days or more. A business day is generally Monday to Friday, excluding bank holidays, but local variations may apply. Weekend delivery and timed delivery slots are not yet available with our carrier. In any event, delivery times are given as estimates from the time of pick-up and we cannot be held responsible for minor delays. You will be notified when the parcel leaves our premises and the estimated delivery time starts then.
The cost of delivery will appear on your shopping list only when you have entered your delivery details. The cost is for one dispatch, regardless of the size and number of items chosen and is based on the following:
|Destination||Cost||Estimated delivery time|
|EU and North America||£14.00||1-2 days|
|Rest of Europe and Turkey||£26.00||2-3 days|
|Far East (except Japan), South East Asia and Australasia||£26.00||3-4 days|
|Rest of the World||£35.00||3-5 days|
The delivery times shown above are shown from the moment the parcel has been collected by the carrier and are estimates only. In no way can we guarantee these shipping times, they are shown here only to give you an indication of the possible delivery times.
Please note that, due to local agreements, orders made on www.ettinger.co.uk cannot be delivered to Japan. For deliveries to Japan, please place your order on www.ettinger.jp .
There may also be occasional delivery restrictions to certain countries, due to political or economic restrictions or natural disasters. Should your order be affected and FedEx cannot deliver the goods, we will notify you immediately and endeavour to find a suitable alternative. If no alternative is possible then your order will have to be cancelled or put on hold for you to pick up from our head office.
Whenever possible, you will be notified by e-mail when your order has been cleared for despatch.
We endeavour to ship all our international parcels Delivered Duty Paid (DDP), which means we will pay any customs import duty on your behalf, at no extra cost, except in the rare occasions and in some destinations where specific customs rules prevent the shipper from doing so. We will deal with these exceptions on a case-by-case basis. Please also note that the recipient may be contacted by local customs offices to help clear the goods.
Please also note that customs clearance procedures may delay the delivery of your goods, especially if your local customs office or any other representative has difficulties getting in touch with the recipient of the parcel.
To ensure smooth delivery, please make sure the delivery contact details are accurate and the recipient is expecting the parcel.
If you are sending the parcel to a third party, for example as a gift, please note that they will be responsible for clearing the goods through customs. Please ensure they are made aware of this and that the delivery details, especially the telephone number, are theirs and not yours.
Finally, our carrier requires a signature upon delivery. If nobody is available at the point of delivery and a signature cannot be obtained they will leave a card, giving instructions for re-delivery. Please note that, due to local language barriers, we cannot give delivery instructions for international deliveries, other than the recipient’s name, address and telephone number. Please make sure these are as clear and complete as possible.
We will ensure that all EU customers are covered by the UK’s Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
This means you can cancel and return any on-line order within fourteen (14) working days of receipt of the goods, unless this order has been personalised or made especially for you, in which case orders cannot be cancelled, exchanged or refunded.
To cancel your order, you must notify us in writing within the set time limit, by e-mail to
c l i e n t s e r v i c e s @ e t t i n g e r . c o . u k, or by letter to:
G Ettinger Ltd.
215 Putney Bridge Road
London SW15 2NY
Before sending the items back to us, you must wait for us to send you a confirmation of return, which will give you further instructions to help you send the goods back to us.
Please note that, under the Consumer Contracts Regulations, you are responsible for the full cost of returning any unwanted goods, unless the goods are faulty, in which case we will agree with you the best way to return the goods.
Moreover, you have a statutory duty to take reasonable care of the goods you wish to return. You can therefore be held responsible for any damage occurring after you have received the goods, including during the return transport. It is therefore advisable to take on any extra insurance to cover the goods in transit, as well as keep proof of despatch.
Please make sure you return the goods unused and undamaged, with the original gift box (as this will contribute to better protection of the items in transit). Should you return faulty items, please mention faults accordingly in the accompanying documents.
Once we have received your returned goods, you are entitled to a full refund, provided the goods are returned in perfect condition. We will endeavour to reimburse your returned goods within fourteen (14) working days of receipt of the returned goods.
Should we receive returned goods without prior notice or beyond the time limits stated above, we reserve the right to refuse the goods or issue credit notes instead of refunds. These credit notes can take the form of a digital gift card/voucher.
This does not affect your statutory rights.
We reserve the right to close a customer account or cancel an order in the event that this customer is in breach with these Terms and/or the customer’s actions impact our legal liability.
Moreover, you can ask us to close your account at any time on r e g i s t e r @ e t t i n g e r . c o . u k.
These Terms and all transactions relating to this website are governed by English Law. Any disputes in relation with this website will be resolved in the Courts of England or Wales.
You are required to check, before using this website or our services, that you comply fully with your local laws and regulations. You must not use this website if doing so would breach such local laws and regulations.