Shipping Policy
All our deliveries are made by our partner, FedEx, using their UK Next Day service or International Priority service. Some international destinations can benefit from next business day delivery, provided that the order is cleared before 12 noon (London, UK, time) on a business day, but most may need 2 days or more. In any event, delivery times are given as estimates from the time of pick-up and we cannot be held responsible for minor delays. You will be notified when the parcel leaves our premises and the estimated delivery time starts then.
Delivery Charges
The cost of delivery will appear on your shopping list only when you have entered your delivery details. The cost is for one dispatch, regardless of the size and number of items chosen and is based on the following:
| Destination | Cost | Estimated time to delivery |
| United Kingdom | £6.00 | 1-2 days |
| Channel Islands | £14.00 | 1-2 days |
| European Union & North America | £14.00 | 1-2 days |
| Rest of Europe, Russia & Turkey | £26.00 | 2-3 days |
| Eastern Asia (except Japan), South East Asia and Australasia | £26.00 | 3-4 days |
| Rest of the World | £35.00 | 3-5 days |
Please note that, due to local agreements, orders made on www.ettinger.co.uk cannot be delivered to Japan. For deliveries to Japan, please place your order on www.ettinger.jp .
Force Majeure
There may also be occasional delivery restrictions to certain countries, due to political or economic restrictions (for example to Russia, where we cannot use FedEx and therefore have to use Royal Mail instead) or natural disasters. Should your order be affected and FedEx cannot deliver the goods, we will notify you immediately and endeavour to find a suitable alternative. If no alternative is possible then your order will have to be cancelled or put on hold for you to pick up from our head office.
Whenever possible, you will be notified by e-mail when your order has been cleared for dispatch.
Customs
Please note that the recipient of the parcel is liable for any customs duty and any other local tax upon delivery of the goods. Moreover, customs clearance procedures may delay the delivery of your goods, especially if your local customs office or any other representative has difficulties getting in touch with the recipient of the parcel.
To ensure smooth delivery, please make sure the delivery contact details are accurate and the recipient is expecting the parcel.
If you are sending the parcel to a third party, for example as a gift, please note that they will be responsible for clearing the goods through customs and may have to pay import duty taxes. Please ensure they are made aware of this and that the delivery details, especially the telephone number, are theirs and not yours.
Finally, our carrier requires a signature upon delivery. If nobody is available at the point of delivery and a signature cannot be obtained they will leave a card, giving instructions for a re-delivery. Please note that, due to local language barriers, we cannot give delivery instructions for international deliveries, other than the recipient’s name, address and telephone number. Please make sure these are as clear and complete as possible.
