We will ensure that all EU customers are covered by the Distance Selling Regulations (DSR) as stipulated by the UK Office of Fair Trading.
This means you can cancel any on-line order within seven (7) working days of receipt, unless this order has been personalised or made especially for you. We will, however, extend this cancellation period to fourteen (14) days from receipt of the goods.
Cancelling an Order
To cancel your order, you must notify us in writing within the set time limit, by e-mail to firstname.lastname@example.org , or by letter to:
Customer Registration & Information Service
G Ettinger Ltd.
215 Putney Bridge Road
London SW15 2NY
Before sending the items back to us, you must wait for us to send you a confirmation of return, which will give you further instructions to help you send the goods back to us.
Please note that, under the DSRs, you are responsible for the full cost of returning any unwanted goods, unless the goods are faulty, in which case we will agree with you the best way to return the goods.
Moreover, you have a statutory duty to take reasonable care of the goods you wish to return. you can therefore be held responsible for any damage occurring after you have received the goods, including during the return transport. It is therefore advisable to take on any extra insurance to cover the goods in transit, as well as keep proof of despatch.
Please make sure you return the goods within two (2) weeks of receiving our returns confirmation and making sure the goods are unused and undamaged, with the original gift box (as this will contribute to better protection of the items in transit). Should you return faulty items, please mention faults accordingly in the accompanying documents.
Once you have cancelled your order, you are entitled to a full refund. We will endeavour to reimburse your returned goods within thirty (30) working days.
Should we receive returned goods without prior notice or beyond the time limits stated above, we reserve the right to refuse the goods or issue credit notes instead of refunds. These credit notes can take the form of a digital gift card/voucher.