Ettinger is committed to producing the highest level of service and privacy to its customers and conforms entirely to the UK’s Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and to the UK's Data Protection Act 1998.
We may collect some personal information that you submit voluntarily to us when registering with us. This information will be stocked and used with utmost care by us to provide your requested services. With your consent, your personal information may also be used for dedicated marketing and communications purposes. Your personal details will never be sold to third parties.
We may also collect and/or maintain some digital information on your navigation patterns and on your computer settings so as to enhance current and future visits. This type of information is collected via our tracking and statistics tools and via active cookies. Cookies enable us to maintain your shopping basket, for example, as well as remembering other details you submit during your visit, thereby enabling you to navigate freely around our website without having to re-enter details at a later stage, this can include forms, navigation patterns, recently viewed items, etc. Cookies also enable us to remember your shopping and/or navigation preferences between sessions so we can improve our personal service to you. Cookies are stored as a unique browser file specifically on your computer (or other device), they can only be decrypted by our website and do not contain any personal contact details to ensure further privacy. Please note that although you can disable cookies on your computer, doing so will prevent you from using some essential features on our website.
We do also use website analytics services as provided by Google, Inc. who issue their own cookies in order to provide us with aggregated website traffic information and these cookies do not contain personal contact details. The data generated through Google Analytics helps us to understand visitors’ viewing patterns and interactions which can then be used to enhance our website design and services.
Sharing of Information
We may share your information with affiliated companies and/or business partners who provide services on our behalf, for example with our carrier who will deliver your orders. In these cases, we will only provide them the information that they need to perform their functions and we require of them the highest level of service possible.
Under exceptional circumstances, we may also be legally required to share your information with local authorities.
Managing Your Personal Information
Should you wish to remove your personal details from our systems, please contact us by writing either to r e g i s t e r @ e t t i n g e r . c o . u k or to:
Customer Registration & Information Service
G Ettinger Ltd.
215 Putney Bridge Road
London SW15 2NY
To amend your personal details, please log into your personal account on our website or contact us at the above addresses.
To unsubscribe from e-mailing updates and newsletters, please click on the “Unsubscribe” link at the bottom of each e-mail, or contact us at the above address.
On-line security is paramount to developing confidence between you and us. We have implemented secure transaction procedures for all your on-line payments, using Secure Socket Layer (SSL) technology and through our e-merchant gateway’s (SagePay) own fraud screening systems. A padlock symbol should appear in your browser window when you are in a secure environment.